Principal Product Designer, Agent Listings

About the teamThe Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. Were a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

Welcome to the world of Agent Experience Agent/Operator Platform, where were all about crafting experiences tailored specifically for agents and photographers. Our mission? To help supercharge agents and photographers with the tools they need to dazzle buyers, sellers, and dreamers with listings that stand out above the crowd. One way we make this happen is with ShowingTime+ experiences. We are building powerful tools that streamline and centralize how agents and their teams manage and market their listings, freeing them to focus on what matters most - their client relationships and service.

El equipo de Zillow Experience Design (ZxD) es un equipo de diseo de producto dinmico, colaborativo y motivado. Somos un grupo unido, divertido y optimista. Concenos y aprende ms en https://www.zillow.com/careers/design

Somos un equipo multidisciplinar. Nuestras funciones incluyen el diseo de productos, el diseo de contenidos, la investigacin de experiencias, los sistemas de diseo y las operaciones de diseo.
Construimos experiencias tiles, usables e innovadoras para los clientes de Zillow. Estas experiencias se desarrollan en plataformas web, mviles y de software interno.
Nuestro equipo se preocupa profundamente por resolver problemas para personas reales: clientes, compaeros de trabajo y todos los dems. Buscamos hacer todo un poco mejor de lo que lo encontramos.

Bienvenido al mundo de Agent Experience Agent/Operator Platform, donde nos dedicamos a crear experiencias diseadas especficamente para agentes y fotgrafos. Nuestra misin? Ayudar a agentes y fotgrafos con las herramientas que necesitan para deslumbrar a compradores, vendedores y soadores con anuncios que destaquen por encima de los dems. Una forma de conseguirlo es a travs de las experiencias ShowingTime+. Estamos construyendo potentes herramientas que agilizan y centralizan la forma en que los agentes y sus equipos gestionan y comercializan sus anuncios, liberndoles para centrarse en lo que ms importa: sus relaciones con los clientes y el servicio.About the role

About The Role
A Principal Product Designer within the Agent Experience Agent/Operator Platform team, is a design leader responsible for uncovering customer insights, developing design strategy and vision, and leading product teams to deliver outstanding customer experiences. As a design leader, you develop positive relationships, provide mentorship to other designers, and work with others to elevate design quality. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

You Will Get To:

• Design digital experiences for web, iOS, Android, and operator platforms

• Advocate for customer needs and ensure that designs address customer goals

• Work with product managers, researchers, content designers, and engineers

• Lead design activities like problem definition, storytelling, journey mapping, co-design sessions, prototyping, design critique, and user testing

• Propose, test, and evaluate ideas that improve Zillow customer experiences

• Build detailed information architecture, interaction models, and UI patterns

• Present design work and regularly engage with partners for feedback

• Lead multiple projects independently and deliver high-quality work on time

• Partner with other designers to ensure design consistency and excellence

• Share expertise and mentorship to help others develop skills

• Contribute, learn, grow, and have fun!

Acerca del puesto
Un Diseador de Producto Principal dentro del equipo de la Plataforma de Experiencia del Agente/Operador, es un lder de diseo responsable de descubrir los puntos de vista del cliente, desarrollar la estrategia y la visin del diseo, y liderar los equipos de producto para ofrecer experiencias de cliente excepcionales. Como lder de diseo, desarrollars relaciones positivas, proporcionars tutora a otros diseadores y trabajars con otros para elevar la calidad del diseo. Nuestra misin es hacer de Zillow el lugar ms querido para descubrir, comprar, vender o alquilar una casa.

Conseguirs:

• Disear experiencias digitales para plataformas web, iOS, Android y operadores.

• Defender las necesidades de los clientes y garantizar que los diseos aborden sus objetivos

• Trabajar con jefes de producto, investigadores, diseadores de contenidos e ingenieros

• Dirigir actividades de diseo como definicin de problemas, narracin de historias, mapeo de viajes, sesiones de codiseo, creacin de prototipos, crtica de diseo y pruebas de usuario

• Proponer, probar y evaluar ideas que mejoren las experiencias de los clientes de Zillow.

• Construir una arquitectura de informacin detallada, modelos de interaccin y patrones de interfaz de usuario.

• Presentar el trabajo de diseo y comprometerse regularmente con los socios para obtener retroalimentacin

• Dirigir mltiples proyectos de forma independiente y entregar trabajo de alta calidad a tiempo

• Colaborar con otros diseadores para garantizar la coherencia y la excelencia del diseo

• Compartir experiencia y tutora para ayudar a otros a desarrollar sus habilidades

• Contribuir, aprender, crecer y divertirse.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

• 7-10 years as a product designer, user experience designer, design lead, or similar role

• Strong communication and collaboration skills

• Experience building relationships and working optimally with diverse, cross-functional teams

• Experience developing tools and frameworks to help teams work better together

• Experience providing direction that helps designers grow their skills and deliver their best work

• Experience identifying customer insights through user research and discovery activities

• Experience developing design strategies that address customer and business problems

• Experience crafting products and services using human-centered design principles

• Experience shipping products that get meaningful results for customers and businesses

• Experience making effective decisions and managing design project work

• 7-10 aos como diseador de producto, diseador de experiencia de usuario, jefe de diseo o puesto similar

• Fuertes habilidades de comunicacin y colaboracin

• Experiencia en la creacin de relaciones y el trabajo ptimo con equipos diversos e interfuncionales.

• Experiencia en el desarrollo de herramientas y marcos para ayudar a los equipos a trabajar mejor juntos

• Experiencia proporcionando direccin que ayuda a los diseadores a crecer sus habilidades y entregar su mejor trabajo

• Experiencia en la identificacin de ideas de los clientes a travs de la investigacin de usuarios y actividades de descubrimiento

• Experiencia en el desarrollo de estrategias de diseo que aborden los problemas de los clientes y las empresas

• Experiencia en la creacin de productos y servicios utilizando principios de diseo centrados en el ser humano

• Experiencia en el lanzamiento de productos que obtienen resultados significativos para los clientes y las empresas

• Experiencia en la toma de decisiones eficaces y en la gestin de proyectos de diseo

Get to know us

Zillow is reimagining real estate to make it easier to unlock lifes next chapter.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. Were also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But dont just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.