Sales Correspondent - Customer Service

Scope of Position:

Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude. Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.

• Provide assistance to Mestek representatives, customers, and employees while demonstrating a positive attitude.
• Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory.
• Answer phone and E-mail inquiries in a timely manner
• Provide information concerning Mestek products
• Process incoming orders for unit accuracy, pricing, and shipping information
• Enter orders into Friedman ERP system
• Review information before sending to Credit/Factory
• Identify and resolve inquiries from representatives/customers relating to products
• Guide representatives and distributors in use of Sales Assistant Specifier
• Monitor fax machines for orders
• Maintain an orderly work area
• Keep filing and paperwork up-to-date
• Complete special projects as needed
• Assist other team members when work permits
• Perform similar or related duties as required or requested

• High School Diploma or GED
• Experience in writing orders and pricing a plus
• Able to use computer software including Excel, Outlook, PowerPoint, and Word
• Ambitious, organized, and detail-oriented
• Team player who works well with others
• Able to function under pressure
• Able to prioritize and multitask